Return, Exchange, Refund & Authenticity Policy

At Crystal’s Crew Jewellers, we carefully inspect and pack every product before dispatch. Please read the following policy before making a purchase.

1. Two-Day Return Policy

Customers may request a return within 2 calendar days of receiving the order.

To qualify for a return:

• The product must be unused and undamaged.

• Refund will be credited to your original payment method within 7 days and replacement or exchange will be delivered within 5 to 7 working days.

• All original tags, certificates, invoices and packaging must be returned with the product.

• The customer must provide the order number and photographs of the product when requesting a return.

• Products that show signs of use, alteration, accidental damage or missing packaging will not be accepted.

Return requests submitted after two days may not be accepted, except where required under applicable law.

2. Credit Points Instead of Cash Refund

For regular returns or change-of-mind returns, Crystal’s Crew Jewellers does not provide a cash refund.

Once the returned product has been received and approved after inspection, the eligible product value will be issued as Crystal’s Crew Credit Points, where:

1 Credit Point = ₹1

These Credit Points can be used to purchase another product of the same value. If the replacement product costs more, the customer may pay the difference.

Credit Points:

• Cannot be exchanged for cash.

• Cannot be transferred to another person.

• Can only be used for purchases from Crystal’s Crew Jewellers.

3. Return Shipping Charges

For regular or change-of-mind returns, return shipping charges between ₹60 and ₹100, depending on the customer’s location, will be deducted from the Credit Points issued.

Return shipping charges will not be deducted if Crystal’s Crew Jewellers confirms that the product was damaged, defective, incorrect or materially different from its description when delivered.

4. Damaged, Defective or Incorrect Products

If a product arrives damaged, defective, incomplete or different from the product ordered, the customer must contact our customer support team within 2 calendar days of delivery.

After reviewing the complaint, Crystal’s Crew Jewellers may offer, as appropriate:

• Replacement of the product;

• Exchange for another product;

• Credit Points; or

• A refund to the original payment method where required under applicable law.

Crystal’s Crew Jewellers may request photographs, videos, the original packaging and the product for inspection before approving the request.

5. Authenticity Money-Back Guarantee

Crystal’s Crew Jewellers provides a money-back guarantee regarding the authenticity of its products.

The guarantee means that the product’s material and authenticity will correspond with the claims made in its product listing, invoice or accompanying certificate.

If a product is found not to be authentic or materially different from the authenticity description provided by Crystal’s Crew Jewellers:

• The customer may return the product for verification.

• Crystal’s Crew Jewellers may have the product examined by a qualified gemologist or an independent testing laboratory.

• Once the authenticity claim is verified, the customer will receive a full monetary refund to the original payment method.

• No return shipping charges will be deducted from an approved authenticity claim.

Natural crystals and gemstones may contain variations in colour, shape, texture, size, inclusions or surface patterns. Such natural variations do not make a product defective or non-authentic.

6. Refund Processing

Where a monetary refund is approved, it will be initiated within 5 business days after the returned product has been received, inspected and approved.

The refund will be issued through the original payment method or UPI, as applicable. The customer’s bank or payment provider may take additional time to reflect the amount.

7. Contact Us

To request a return or report an issue, contact us within the applicable period:

Crystal’s Crew Jewellers
Email: support@crystalscrew.com
Phone/WhatsApp: +91 7014218177

Please include your name, order number, reason for the request and clear photographs or videos of the product.

This policy does not limit any rights available to customers under applicable consumer protection laws.